Shipping Policy

Shipping Policy – Cart Wayy

At Cart Wayy, we strive to deliver your orders in a timely and secure manner. This Shipping Policy explains how shipping works when you order products from our marketplace.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Please note that processing time is separate from shipping time.

Shipping Methods & Delivery Time

We offer reliable shipping options to ensure your products reach you efficiently:

• Standard Shipping: 3–4 business days (within the USA).

Note: Delivery times are estimates and not guaranteed. Delays may occur due to high demand, carrier issues, or unexpected logistics challenges.

Shipping Costs

We aim to keep shipping simple and affordable.

• Flat Rate: We charge a flat shipping fee of $2.99 for orders within the USA.

• Promotions: Occasionally, we may offer free shipping promotions on selected products or specific order totals.

Tracking Orders

Once your order ships, you’ll receive a tracking number via email. You can also track your shipment by logging into your account and visiting the My Orders page on our website.

International Shipping

We ship to most countries worldwide. Please note:

• International customers are responsible for any customs duties, VAT, or import taxes that may apply upon delivery according to your country's regulations.

• International delivery times may vary significantly depending on local customs procedures.

Delayed or Lost Packages

While we strive for on-time delivery, occasional delays may occur. If your package:

1. Has not arrived within the estimated time,

2. Appears to be lost, or

3. Is marked "delivered" but has not been received,

Please contact us at support@cartwayy.com within 7 days of the expected delivery date. We will work closely with the shipping carrier to investigate and resolve the issue.

Incorrect Shipping Information

You are responsible for providing the correct and complete shipping address at checkout. If an order is returned to us due to incorrect or incomplete address information, the customer may be responsible for additional shipping costs to resend the package.

Split Shipments

To ensure you get your items as quickly as possible, orders with multiple items may arrive in separate packages and at different times. This often happens if items are being fulfilled from different warehouse locations.

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Contact Us

EchoHaven LLC

Email: support@cartwayy.com

Website: https://cartwayy.com/